Returns

Do You Accept Returns?

We do have a 30 day return window. For more information on our return policy and how to start a return, please visit our Return Policy page.

How Do I Make An Exchange?

If you received the wrong product or a defective product, please contact our Return/Exchange department at info@becksandlevi.com so we can assist you in making it right. For all other exchanges, please visit our Return Policy page for more information.

My Item is Defective, What Should I Do?

If you received a defective item, please contact us immediately at info@becksandlevi.com so we can work to make it right.

Shipping

Where Do You Ship Items From?

We currently ship all of our items from North Carolina.

Do you Offer Free Shipping?

Yes! We offer FREE shipping on all order over $75!

Do You Ship Internationally?

We currently do not ship to countries outside of the US. We hope in the near future that we will extend our market reach and will be able to offer products to more countries.

I Need To Change The Shipping Address On My Order

If you entered the incorrect shipping address on a recent order, please contact us at info@becksandlevi.com so that we can assist you asap!

How Soon Do Items Ship?

We try to ship items as quickly as possible. We know you are excited to receive your items and we're excited too! However, due to being a small business we currently ship items on Monday and Thursday. All purchases made on Sun, Mon, Tues will be shipped on Thursday. All items purchased on Wed, Thur, Fri or Sat will be shipped on Mon.

Orders

Can I Change My Order Once It Is Placed?

Unfortunately, once you place an order you can not change it. The best course of action would be to order the new/correct item you want and return the other item.

Can I Cancel My Order?

We are not able to cancel orders at this time. If you ordered by mistake or need to return the item you purchased, please reach out to our team at: info@becksandlevi.com.

What Payments Methods Do You Accept?

We accept all major credit cards, and Shop Payments at the moment.

I Forgot To Use My Coupon Code, What Do I Do?

If you had a coupon code that you forgot to apply to your order, please reach out to our team at info@becksandlevi.com so we can assist you.

What If My Package Was Lost Or Stolen?

If you believe your item was lost or stolen in the mail, please contact us immediately at info@becksandlevi.com so we can assist you in locating your package.

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